hot deals
hot deals
hello, beautiful!how can we help you?
Here, you'll find answers to frequently asked questions about shopping in stores and ordering online.
scroll to learn more!
handy information
returns & exchanges
- What items can I return or exchange?
- How do I exchange items purchased online?
- Can I change my order?
- How long do I have to make an online return or exchange?
- How long do I have to return items purchased in a store?
- How long do I have to exchange items purchased in a store?
- Can I receive store credit for an online return?
- When will I receive my return refund?
- What do I do if I receive a defective, damaged, or incorrect item?
- What happens if I return an item financed with Affirm?
- Where can I find my Return Request Number?
- How much does it cost to use a prepaid label for returns?
- What if I made my purchase January 1, 2020–September 1,2020?
returns & exchanges
your order
your account
- How do I add styles to my favorites?
- How do I access my favorites?
- Can I access the dresses I selected in-store in my favorites list?
- How can I update my personal information in my David's Bridal account?
- How do I reset my David's Bridal account password?
- How do I unsubscribe from email?
- How do I unsubscribe from text?
your account
our stores
ways to pay
- Does David's Bridal offer special financing or layaway plans?
- What credit cards or forms of payment does David's Bridal accept in stores and online?
- How do I pay my David's Bridal Credit Card online?
- Can I use store credit as payment?
- I have a gift card. Can I still use it?
- Can I still purchase a gift card?
- How do I pay for my made to order item(s)?
ways to pay
ways to save
as you shop
- What size wedding dresses are available?
- What size bridesmaid dresses are available?
- How far in advance should I order my wedding dress?
- Does David's Bridal have more dresses online or in stores?
- Does David's Bridal sell shoes and accessories in stores?
- How far in advance should I order bridesmaid dresses?
- Can you buy David's Bridal wedding dresses and bridesmaid dresses off the rack?
- What is "made to order"?
- How do I find my size?
- What is your policy on pricing and availability?
- What’s your policy on errors and omissions?
as you shop
about us
planning tools
- How do I take the wedding dress quiz?
- How do I create a free wedding registry?
- How do I edit/add/delete tasks on my wedding checklist?
- How do I invite a collaborator to my wedding checklist?
- How do I filter my wedding checklist?
- How do I update my email preferences for my wedding checklist?
- How do I create a free wedding website?
- How do I create a vision board?
planning tools
diamond loyalty
- What is Diamond Loyalty Program?
- What's my loyalty number?
- How are points calculated, and how can I check my Diamond status?
- How do I share with family and friends?
- I forgot to add my loyalty number at checkout, can I add it to a previous purchase now?
- Are international customers eligible for the program?
- How do I cancel my membership?
- If I use a David's Bridal Credit Card, will I still receive points?
- How are points calculated for layaway payments?
- How many times can offers be redeemed?
- How do I book my getaway and/or experiences?
- Why do I have to enter a credit card to get my free tote?
- What are the terms of service of the program?
- How do I reach different levels within Diamond Loyalty Program?
diamond loyalty
international shipping
- Can my order ship internationally?
- Do you ship to my country?
- Are there any additional costs for international orders?
- How much will my order cost?
- How long does international delivery take?
- What are my payment options?
- How do I place an order if my billing address is international but I want to ship to the U.S.?
- What is the charging process for international orders?
- How much duty, customs tariffs, VAT and/or taxes are charged on international orders?
- Are there any items that cannot ship to my country?
- What items cannot be returned?
- What if I received a damaged, defective or incorrect item?
- How do I make my return?
- What are your store policies in the UK?
international shipping
alterations
- What is David's Bridal's alterations policy?
- Why should I have my wedding dress and other garments altered at David’s Bridal?
- How long do alterations take?
- How can I personalize my dress?
- What happens at the first fitting?
- What should I bring to my fittings?
- Who should I bring to my fitting?
- How much will alterations cost?
- What about pressing?