Effective for purchases as of: 11/21/25

By completing the purchase of an Eligible item, you agree to the terms of this policy and understand that restrictions apply and may be subject to the restocking fee and/or a Prepaid Label Fee.

Eligible for Return or Exchange
To qualify as eligible for return or exchange (“Eligible”), all products:

Must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair.
Must be in its original packaging with all tags attached or cellophane wrap/seals (not including plastic dress bags) intact.
Must be accompanied by the original receipt of purchase to be eligible.
Must not be Excluded (as defined below) ; and
Eligible Bridal/Little White Dress Purchases exceeding $1,499 are not eligible for return; these may be exchanged if all other Eligibility requirements are met.

Items not eligible for return or exchange (“Excluded”):

Custom products (such as special orders, personalized items and dyed items),
Perishables (such as food, flowers, or plants)
Shapewear, swimsuits, and
Personal care items including beauty products and face masks
Perfumes, colognes
Final sale items
Items with any tags removed or packaging/seals (not including plastic dress bags) opened
Gift cards
Products where any tag has been removed
Items without a valid, original receipt.

US Restocking Fee

Restocking fees apply, per item, for returned items and are deducted from the refund as follows:

Category	Restocking Fee for Returns
Items over $1,499	Not available for Return. Exchange Only.
Bridal and Little White Dress Purchases $1,000 and above	$250 or the maximum allowed by state law
Bridal and Little White Dress Purchases below $1,000	$50 or the maximum allowed by state law
All other dresses (non-bridal)	$15 or the maximum allowed by state law

Specific State Exceptions:

Hawaii: Residents of Hawaii will not be charged Restocking Fees but will be charged repacking and transportation costs associated with the respective return.

Canada Restocking Fee

Restocking fees apply, per item, for returned or exchanged items and are deducted from the refund as follows:

Category	Restocking Fee for Returns
Items over $1,950	Not available for Return. Exchange Only.
Bridal and Little White Dress Purchases $1,300 and above	$350 or the maximum allowed by law
Bridal and Little White Dress Purchases below $1,300	$70 or the maximum allowed by law
All other dresses (non-bridal)	$20 or the maximum allowed by law

Prepaid Label Fee

A $14.99 charge will be deducted from your refund for each prepaid return shipping label you request, regardless of the number of items in the return. Only one label is needed per order.

Defective or Damaged Products

If you receive a defective, damaged, or incorrect item, we’d like to make it right. Tell us about the issue by calling 1-844-400-3222 or text HELLO to 38201 within 7 days of receiving the shipment; do not submit a return request online. You will be given specific instructions on how to return the item. When you send back the item, include a note of explanation in the return box. Please be aware that standard data and text rates may apply. Defects or damage must be reported within 48 hours of delivery or pickup.

We'll do our best to replace defective, damaged, or incorrect items. If we cannot send a replacement, you'll be refunded the purchase price plus shipping and handling fees.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating an Online Return

We accept returns in our U.S. or Canada stores up to 30 days after you receive your merchandise for a refund to the original form of payment in the form of your original payment. For purchases over $50 made with cash or debit cards not associated with VISA or MasterCard, we will issue a refund via a mailed check within approximately 21 days. You can exchange items purchased in our U.S. stores at one of our U.S. locations up to 30 days after receiving your merchandise.

Once your order is submitted, processing begins immediately and we are unable to modify or cancel it. This includes changes to products, payment methods, shipping address, and shipping methods.

Follow the instructions below to return by mail and a $14.99 charge for the prepaid shipping label will be deducted from your refund. If you choose not to use the prepaid label, you may pay for return shipping via your choice of carrier. You may also make your return, within 30 days after you receive your merchandise, at any of our U.S. stores. Your return or exchange must occur in the country where the original purchase was made.

Step 1: Submit Return Request

1. Go to Order Status and enter your order number and email. You can find your order number: a. In your confirmation and shipping emails or on your packing slip. b. By logging in to your account, going to My Orders, and choosing the order you wish to view by selecting View Order.

2. Select Return Item for the item you wish to return. a. An item marked as Final Sale cannot be returned. b. Items past the 30 day return window will no longer be eligible for return or exchange.

3. Select the reason for your return and if more than 1 was purchased, the quantity you wish to return. Select Submit Return Request.

4. Repeat this process if you wish to return other items.

5. You will receive an email confirmation at the email address associated with the order with a Return Request Number and a return shipping label for each item you intend to return.

Step 2: Pack It Up

Print the return label and attach it to the box with the item you are returning.

If you are returning multiple items and notice that they are all going to the same location, you are welcome to package all of the items into 1 box with 1 return shipping label. We recommend that you write the Return Request Number for each item on the box; be sure to keep a copy of these numbers for your records. You can access your Return Request Numbers under My Returns in your account or by selecting Return Pending when viewing your order.

Step 3: Send It Off

Once your return is properly packaged, take the package to any UPS-authorized location or drop box—visit ups.com/dropoff—or to the respective shipping carrier if using your own shipping label. Be sure to keep your receipt and tracking information. As a reminder, ship your item to us within 7 days of initiating your return.

Step 4: Receive Your Refund

We will inspect and process your return within 14 days. You will receive confirmation via email when your return has been processed. A $14.99 charge for EACH prepaid return shipping label used will be deducted from your refund. If you choose not to use the prepaid label, you may pay for return shipping via your choice of carrier and the charge will not be deducted from your refund.

Please hold on to your return tracking number until your return is processed if you choose your own shipping carrier, as you may be asked to provide that if you need to check on the status of your return. Please allow up to 2 billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.

We will inspect your item upon our receipt to determine return eligibility. If following inspection, we determine that your item does not comply with our return policy; such return will be deemed rejected and will be shipped back to you at the original shipping address provided. Some reasons that your return may be rejected include but are not limited to: final sale item; passed return window; tag/seal removed; stained, worn, torn, or altered item. For international returns, including Canada, check out our International Orders FAQs Have a question? Text HELLO to 38201 or call 1-844-400-3222.

Initiating an Exchange

Exchanges may be made in store only.

To complete an online order exchange, you must complete a return and place a new order of equal or greater value. Please contact us to assist you with both your return and placing your new order; text EXCHANGE to 38201 or call 1-844-400-3222 Monday–Friday, 10 AM–8 PM EST. All returns and exchanges must be accompanied by the original receipt of purchase to be eligible.

Purchased through third parties (such as Buy Now, Pay Later)

If you finance your purchase through a third party, your loan payment(s), including interest, may be due before David's Bridal ships your order. Please note that you may not receive a rebate of any interest that may have already accrue

Heart Cutout Lace Panty

David's Bridal

Heart Cutout Lace Panty