Returns and Exchanges (For Purchases Made Before September 1, 2020)
Our goal is to provide a stress-free shopping experience and make sure you love your purchase.
If you'd like to return an item, just follow the steps below. Need help? Text HELLO to 38201 or call 1-844-400-3222 and one of our expert stylists in customer service will text you back! Texting allows you to go about your day and respond at your leisure.
Returns & Exchanges
All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned.
Items not eligible for returns:
• Personalized and dyed items
• Perishables, swimsuits, and personal care items
• Final sale items
• Items with any tags removed
A valid receipt is required for all returns and exchanges. For returns of purchases over $50 made with cash or debit cards not associated with VISA or MasterCard, we will issue a refund via a mailed check within approximately 3 weeks.
Return & Exchange Policy During Store Closures due to COVID 19:
For purchases made on or before May 21, 2020,
For U.S. and Canada Stores: You have 14 days from receipt of merchandise to return it for your original form of payment (“Return Period”). If your Return Period ended on or before March 17, you may exchange your items or take a merchandise credit up until your event date.
If your Return Period ended March 18 or after, you had 14 days from the time your local store reopened to complete your return to your original form of payment per the policy on your receipt. You may still exchange your items or take a merchandise credit up until your event date.
For orders purchased on or before May 21, 2020 and not yet received, you have 14 days from receipt of merchandise to complete your return for merchandise credit or a refund to your original form of payment.
NOTE: All returns under this exception must be to your local store where your purchase took place. All Stores in both the U.S. and Canada have been reopened since July 2020; please contact your local store if you have questions.
For Online Orders: You have 14 days from receipt of merchandise to return it for your original form of payment. If your Return Period ended, you may still exchange your items up until your event date. To complete an online order exchange, you must complete a return and place a new order. Please text EXCHANGE to 38201 or call 1-844-400-3222 for help.
For purchases made May 22, 2020 through August 31, 2020:
For U.S. and Canada Stores: We will accept returns in-store up to 7 days after your date of purchase for a refund in the form of your original payment. You can exchange items purchased at any of our U.S. or Canada locations until the wedding or event date stated at the time of purchase. A valid receipt is required for all returns and exchanges. For purchases over $50 made with cash or debit cards not associated with VISA or MasterCard, we will issue a refund via a mailed check within approximately 21 days.
For Online Orders: For purchases made at www.davidsbridal.com, you may initiate a return for up to 7 days after you have received your merchandise for a refund in the form of your original payment. Follow the instructions below to return by mail with return shipping. An $8.00 shipping charge will be deducted from your refund. You may also make your return, within 7 days after you have received your merchandise, at any of our U.S. stores. Your return or exchange must occur in the country where the original purchase was made.
We accept exchanges for online orders for up until your event date. To complete an online order exchange, you must complete a return and place a new order. Please text EXCHANGE to 38201 or call 1-844-400-3222 for help.
Exchange Policy Details
For U.S. and Canada Stores: If the exchange value is greater than the original price paid, the customer will pay the difference. If the exchange value is less than the original price paid, the customer will receive the difference in a store credit.
For Online Orders:
In order to complete an online order exchange, you must complete a return and place a new order. Please contact us to assist you with both your return and placing your new order. You can reach us by texting HELLO to 38201 and one of our expert stylists in customer service will text you back, or you can call us at 1-844-400-3222 Monday–Friday, 10 AM–8 PM EST.
How to Return an Online Purchase by Mail
Obtain your RMA
Pack it up
Send it off
Step 1: Obtain your RMA
- 1. Go to Order Status and enter your order number and email. You can find your order number in your confirmation and shipping emails or on your packing slip.
- 2. Click on the order, then select Initiate Return (RMA) next to the item you want to return in the Estimated Delivery column.
- 3. You will receive an email with details about your return, including a prepaid shipping label and instructions.
Your RMA expires 7 days after the date it was created, so be sure to send your return within that time frame.
If you are returning more than one item, you will receive an RMA and shipping label for each item.
Step 2: Pack it up
Print the prepaid return label and attach it to the box with the item you’re returning. You may package multiple items together if they have the same return address.
Step 3: Send it off
Once your return is properly packaged, take the package to any UPS-authorized location or drop box — visit ups.com/dropoff. Be sure to keep your receipt and tracking information.
As a reminder, ship your item to us within 7 days of initiating your return.
We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed.
Please allow up to two billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.
If an item is returned in unacceptable condition, we will send it back to you and no refund will be issued.
Have a question? Text HELLO to 38201 or call 1-844-400-3222
Defective, Damaged or Incorrect Items
Reporting an issue
If you receive a defective, damaged, or incorrect item, we'd like to make it right. Tell us about the issue by calling 1-844-400-3222 or text "Hello" to 38201 within 14 days of receiving the shipment. When you send back the item, include a note of explanation in the return box.
Replacing an item
We'll do our best to replace defective, damaged, or incorrect items. If we cannot send a replacement, you'll be refunded the purchase price plus shipping and handling fees.
Refunds for return shipping are calculated using the lowest-cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method.
For all other returns, shipping and handling fees will not be refunded.
Online Changes & Cancellations
We start processing orders as soon as they're placed and are unable to change or cancel orders once confirmed. This includes changes to products, payment method, shipping address, and shipping method.