Returns and Exchanges


Your feedback has inspired us to do better. Our goal is to provide a stress-free shopping experience and make sure you love your purchase. If you change your mind before your event, we now offer free returns and exchanges.

If you'd like to return an item, just follow the steps below. Need help? Text HELLO to 38201 or call 1-844-400-3222 and one of our expert stylists in customer service will text you back! Texting allows you to go about your day and respond at your leisure.


  • Return Policy

    We accept returns online and in store up to 14 days after you’ve received your purchase. If your return window ended March 18 through April 1, you have until April 16 to return to account for store closures.

    All returns must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned.

    Items not eligible for returns:

    • Personalized and dyed items
    • Perishables, swimsuits, and personal care items
    • Final sale items
    • Items with any tags removed

  • How to Return Merchandise

    Store Orders:

    Within 14 days after you’ve received your merchandise, simply return your purchase to any David’s Bridal store in the U.S. Your return or exchange must occur in the country where the original purchase was made.

    For purchases over $50 made with cash or debit cards not associated with VISA or MasterCard, we will issue a refund via a mailed check within approximately 5-7 business days.

    Online Orders:

    Follow the instructions below to return by mail with free return shipping. Your return or exchange must occur in the country where the original purchase was made.

  • How to Return an Online Purchase by Mail

    Items must be returned within 14 days of receipt.

    Step 1:

    Obtain your RMA

    Step 2:

    Pack it up

    Step 3:

    Send it off

    Step 1: Obtain your RMA

    Initiate your return (RMA) within 14 days of receiving your order. If your return window ended March 18 through April 1, you have until April 16 to return to account for store closures.

    • 1. Go to Order Status and enter your order number and email. You can find your order number in your confirmation and shipping emails or on your packing slip.
    • 2. Click on the order, then select Initiate Return (RMA) next to the item you want to return in the Estimated Delivery column.
    • 3. You will receive an email with details about your return, including a prepaid shipping label and instructions.

    Your RMA expires 14 days after the date it was created, so be sure we receive your return within that time frame.

    If you are returning more than one item, you will receive an RMA and shipping label for each item.

    Step 2: Pack it up

    Print the prepaid return label and attach it to the box with the item you’re returning.You may package multiple items together if they have the same return address.

    Step 3: Send it off

    Once your return is properly packaged, take the package to any UPS-authorized location or drop box — visit ups.com/dropoff. Be sure to keep your receipt and tracking information.

    As a reminder, ship your item to us within 14 days of initiating your return.

    Refund processing

    We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed.

    Please allow up to two billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.

    If an item is returned in unacceptable condition, we will send it back to you and no refund will be issued.

    Have a question? Text HELLO to 38201 or call 1-844-400-3222

  • Exchange Policy

    Store Orders

    If the exchange value is greater than the original price paid, the customer will pay the difference. If the exchange value is less than the original price paid, the customer will receive the difference in a store credit.

    You can exchange items purchased in our U.S. stores at any of our U.S. locations until the event date stated at the time of purchase. Bring the item and your receipt to the store and an associate will help you. If your exchange window ended March 18 through April 1, you have until April 16 to return to account for store closures.

    Online Orders

    In order to complete an online order exchange, you must complete a return and place a new order. Please contact us to assist you with both your return and placing your new order. You can reach us by texting HELLO to 38201 and one of our expert stylists in customer service will text you back, or you can call us at 1-844-400-3222 Monday–Friday, 10 AM–8 PM EST.

  • Defective, Damaged or Incorrect Items

  • Online Changes & Cancellations