Returns and Exchanges
Your feedback has inspired us to do better. Our goal is to provide a stress-free shopping experience and make sure you love your purchase. If you change your mind before your event, we now offer free returns and exchanges.
If you'd like to return an item, just follow the steps below. Need help? Text HELLO to 38201 or call 1-844-400-3222 and one of our expert stylists in customer service will text you back! Texting allows you to go about your day and respond at your leisure.
We accept returns online and in store up to 14 days after you’ve received your purchase. If your return window ended March 18 through April 1, you have until April 16 to return to account for store closures.
All returns must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned.
Items not eligible for returns:
- Personalized and dyed items
- Perishables, swimsuits, and personal care items
- Final sale items
- Items with any tags removed
How to Return Merchandise
Within 14 days after you’ve received your merchandise, simply return your purchase to any David’s Bridal store in the U.S. Your return or exchange must occur in the country where the original purchase was made.
For purchases over $50 made with cash or debit cards not associated with VISA or MasterCard, we will issue a refund via a mailed check within approximately 5-7 business days.
Follow the instructions below to return by mail with free return shipping. Your return or exchange must occur in the country where the original purchase was made.
How to Return an Online Purchase by Mail
Items must be returned within 14 days of receipt.
Obtain your RMA
Pack it up
Send it off
Step 1: Obtain your RMA
Initiate your return (RMA) within 14 days of receiving your order. If your return window ended March 18 through April 1, you have until April 16 to return to account for store closures.
- 1. Go to Order Status and enter your order number and email. You can find your order number in your confirmation and shipping emails or on your packing slip.
- 2. Click on the order, then select Initiate Return (RMA) next to the item you want to return in the Estimated Delivery column.
- 3. You will receive an email with details about your return, including a prepaid shipping label and instructions.
Your RMA expires 14 days after the date it was created, so be sure we receive your return within that time frame.
If you are returning more than one item, you will receive an RMA and shipping label for each item.
Step 2: Pack it up
Print the prepaid return label and attach it to the box with the item you’re returning.You may package multiple items together if they have the same return address.
Step 3: Send it off
Once your return is properly packaged, take the package to any UPS-authorized location or drop box — visit ups.com/dropoff. Be sure to keep your receipt and tracking information.
As a reminder, ship your item to us within 14 days of initiating your return.
We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed.
Please allow up to two billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.
If an item is returned in unacceptable condition, we will send it back to you and no refund will be issued.
Have a question? Text HELLO to 38201 or call 1-844-400-3222
If the exchange value is greater than the original price paid, the customer will pay the difference. If the exchange value is less than the original price paid, the customer will receive the difference in a store credit.
You can exchange items purchased in our U.S. stores at any of our U.S. locations until the event date stated at the time of purchase. Bring the item and your receipt to the store and an associate will help you. If your exchange window ended March 18 through April 1, you have until April 16 to return to account for store closures.
In order to complete an online order exchange, you must complete a return and place a new order. Please contact us to assist you with both your return and placing your new order. You can reach us by texting HELLO to 38201 and one of our expert stylists in customer service will text you back, or you can call us at 1-844-400-3222 Monday–Friday, 10 AM–8 PM EST.
Defective, Damaged or Incorrect Items
Reporting an issue
If you receive a defective, damaged, or incorrect item, we'd like to make it right. Tell us about the issue by calling 1-844-400-3222 or text "Hello" to 38201 within 14 days of receiving the shipment. When you send back the item, include a note of explanation in the return box.
Replacing an item
We'll do our best to replace defective, damaged, or incorrect items. If we cannot send a replacement, you'll be refunded the purchase price plus shipping and handling fees.
Refunds for return shipping are calculated using the lowest-cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method.
For all other returns, shipping and handling fees will not be refunded.
Online Changes & Cancellations
We start processing orders as soon as they're placed and are unable to change or cancel orders once confirmed. This includes changes to products, payment method, shipping address, and shipping method.