Returns and Exchanges
We hope you love your purchase, but if you'd like to return an item, just follow the steps below. Need help? Call 1-844-400-3222 or text "Hello" to 38201 and one of our expert stylists in customer service will text you back! Texting allows you to go about your day and respond at your leisure.
Items purchased at David’s Bridal stores are not eligible for returns; however, exchanges are accepted prior to the original event date given at the time of purchase and within the same country as the original in-store purchase. All merchandise returns must be in their original condition—unworn, unwashed, unaltered, and undamaged, with all tags attached and intact.
If the exchange value is greater than the original price paid, the customer will pay the difference. If the exchange value is less than the original price paid, the customer will receive the difference in a store credit.
Our Return Policy
Items purchased online must be shipped back to us and cannot be returned to a store.
Please note: all returns must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair; merchandise must be in its original packaging with all tags attached.
Merchandise must be in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned.
Items not eligible for returns:
- Special order items—if your order is delayed beyond the original expected delivery date, you may cancel your special order
- Personalized and dyed items
- Perishables, swimsuits, and personal care items
- Final sale items
- Items with any tags removed
How to Make a Return
Our return process requires you to return items to us within 28 days.
Obtain your RMA
Pack it up
Send it off
Step 1: Obtain your RMA
Initiate your return (RMA) within 14 days of receiving your order.
- 1. Go to Order Status and enter your order number and email. You can find your order number in your confirmation and shipping emails or on your packing slip.
- 2. Click on the order, then select Initiate Return (RMA) next to the item you want to return in the Estimated Delivery column.
- 3. You will receive an email with details about your return, including your RMA number and next steps or instructions to contact customer service.
Your RMA number expires 14 days after the date it was created, so be sure we receive your return within that time frame.
Step 2: Pack it up
You'll receive an email with your RMA number and the address where you should ship your return. Please write the RMA number on the outside of the box.
Step 3: Send it off
Pre-Paid UPS Label: If your return is eligible for our pre-paid UPS label, we’ll include the label in an email with your return instructions. Once your return is properly packaged, take the package to any UPS-authorized location or drop box—visit ups.com/dropoff. If you use the pre-paid shipping label, the cost of return shipping is $8 per label and will be deducted from your refund. Pre-paid shipping labels are valid only for returns sent within the U.S.
Self-Service: Mail your return using a trackable shipping service, such as registered USPS, FedEx, or UPS, and be sure to keep your receipt and tracking information. Please note that David’s Bridal is not responsible for the cost of return shipping.
As a reminder, ship your item to us within 14 days of initiating your return.
We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed.
Please allow up to two billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—shipping and handling fees will not be refunded.
If an item is returned in unacceptable condition, we will send it back to you and no refund will be issued.
Have a question? Call 1-844-400-3222 or text "Hello" to 38201.
Online purchases are not eligible for exchanges. Please follow the return instructions and then place a new order for an alternative item.
Defective, Damaged or Incorrect Items
Reporting an issue
If you receive a defective, damaged, or incorrect item, we'd like to make it right. Tell us about the issue by calling 1-844-400-3222 or text "Hello" to 38201 within 14 days of receiving the shipment. When you send back the item, include a note of explanation in the return box.
Replacing an item
We'll do our best to replace defective, damaged, or incorrect items. If we cannot send a replacement, you'll be refunded the purchase price plus shipping and handling fees.
Refunds for return shipping are calculated using the lowest-cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method.
For all other returns, shipping and handling fees will not be refunded.
Online Changes & Cancellations
We start processing orders as soon as they're placed and are unable to change or cancel orders once confirmed. This includes changes to products, payment method, shipping address, and shipping method.