| | |
Shopping Bag     

 
Sitewide Free Shipping - $99 AccessoriesDressesGowns More DetailsOutletSale Outlet Sale AccessoriesDresses HURRICANE SANDY Information & Resources FREE SHIPPING on Gowns & Dresses Shop Dress OutletShop Dress Sale Outlet Sale Accessories Bridal Gowns Dresses Accessories View DetailsShop Special OccasionShop Bridal Party
Shop Wedding Invitations in David's Bridal Coordinated Colors
Enter Now to Win a Bridal Gown or Up to 5 Bridesmaid Dresses
Enter Now to Win Your Wedding Dress or Up to 5 Bridesmaid DressesEnter Today to Win Your Bridal Gown or Up to 5 Bridesmaid DressesShop CeremonyShop InvitationsShop Wedding Ceremony Items in Your Favorite David's Bridal colorsColor Coordinate Your Wedding Ceremony

INTERNATIONAL ORDERS FAQ


Can my order be delivered internationally?

Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for our customers in select countries, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our International Landing Page.

BACK TO TOP



How will I know how much my order will cost?

Just add items to your Shopping Bag and click Checkout. During checkout your total costs will calculate and guarantee the lowest possible order total in your preferred currency, including all shipping costs from the U.S. to your selected international destination, and any applicable duties, taxes, and VAT as determined by the destination customs authority. Exchange rates are checked and adjusted multiple times during a 24 hour period, so if you leave your Shopping Bag and return later to complete your transaction, the order total may change if the rate of exchange has changed.

BACK TO TOP



Are there any additional costs that will be due upon receipt of my order?

No. When you checkout, you will be provided with a guaranteed order total in your preferred currency and can place your order with certainty. The order total presented will be the exact amount that you will be billed. There will never be any additional surprise costs billed upon delivery or due as C.O.D. charges.

BACK TO TOP



What currencies do you accept?

For a list of available shipping countries and shopping currencies, please visit our International Landing Page.

BACK TO TOP



I live in the U.S., can I ship an order internationally but pay in USD?

Yes, we support international shipping from the U.S. You will receive a guaranteed order total when you select shipping to the international destination. The order must be paid in USD using a U.S. credit card.

BACK TO TOP



I don't live in the U.S., but would like to ship a package there. Can I?

Yes, you can shop on the David's Bridal site and use our domestic shipping option. When you enter the site, click "Shop U.S." on the bottom footer navigation, and the site will changed to the U.S. shipping site. Your currency will not be converted - it will remain in U.S. dollars (USD). Your shopping cart total will also remain in USD. Choose your domestic shipping method- Standard, Next Day or Express delivery- and click the "check out" button. You can use any supported credit card to complete your transaction.

BACK TO TOP



What payment options do you accept?

Currently, we accept Visa and MasterCard payments. PayPal is not available as a payment option for international orders at this time.

BACK TO TOP



What are my international delivery times?

The following estimated delivery time frames are based on express shipping:

Destination Delivery Promise
Canada 4 - 7 business days
Europe 5 - 11 business days
Central America 5 - 8 business days
Caribbean 5 - 11 business days
South America 5 - 12 business days

For a list of available shipping countries and shopping currencies, please visit our International Landing Page.

BACK TO TOP



How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items you are purchasing, the weight of the items and the destination country postal code. International shipping will be calculated and guaranteed during checkout based on the items you are purchasing and your shipping destination.

BACK TO TOP



When am I billed?

Your credit card will be billed at the time your parcel(s) leave the U.S.

BACK TO TOP



How much duty, customs tariffs, VAT and/or taxes are charged on international orders?

Duty, customs tariffs and Value Added Tax (VAT) are set by the destination country and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. VAT rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within International Checkout.

BACK TO TOP



Are there any items that cannot ship to my country because they are restricted?

Due to size and customs restrictions some items available for sale in the U.S. are not available for international shipment; consequently you may see items on our site that note "This product is not eligible for international delivery", these items may not be purchased or shipped to international customers. During checkout we may remove an item from your shopping bag if we cannot fulfill that item to the specified shipping destination. If there are any items that cannot be exported from the U.S. and/or imported into your destination country selection, our partner Borderfree will notify you during the Global Checkout process.

BACK TO TOP



How will the purchase appear on my credit card statement?

Your credit card will be billed by Borderfree, Inc. and your credit card statement will read "BF*DAVIDS BRIDAL" where BF denotes the Borderfree network.

BACK TO TOP



Who will I contact if I have questions relating to my order after I have made a purchase?

Please contact us at InternationalCustomerService@dbi.com and we will gladly assist you with any questions relating to your international order. To expedite your request please include:

Your Name
Your Order Number
The items in your order

Please phrase your comment or question in English.

BACK TO TOP



What is your return policy for international orders?

We want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our return policy below to determine if any special conditions apply. If for any reason you are not satisfied with your purchase, please contact us to request a Return Merchandise Authorization Number (RMA#).

Send an email within 14 calendar days of receipt of your package to: internationalcustomerservice@dbi.com. Please include the following information in your email:

Name
Address
Order number

The item number(s) and reason for return

Please phrase this email in English.

We will provide you with an email that contains information on where returns should be shipped, the amount you will be refunded, and the return package instructions.

Our partner Borderfree will provide you with a refund of the original eligible merchandise price and any duties, taxes and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order. Shipping and handling fees will not be refunded. You will pay for shipping the returned item(s) to an international hub. Additional shipping and handling fees will apply to ship the return back to the U.S.; these charges will be deducted from the return amount.

Returns will not be accepted without an RMA #. RMA Numbers will expire 14 calendar days after you receive your return Merchandise Authorization email. The item will not be accepted if it is returned after that time. Your RMA confirmation will include the address where you should ship your return.

To ensure your return is quickly processed, we ask you to do the following:
  1. Securely pack all the items you are returning in a single parcel and ship to the address provided in your Return Merchandise Authorization email.
  2. Include a copy of the Return Merchandise Authorization email in your parcel.
  3. Write your return merchandise Authorization number on the outside of the parcel.

For your protection, please send your return prepaid via a shipping carrier that offers parcel tracking such as Federal Express, DHL or UPS. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-trackable method.

Credits are processed upon verification of the return. You will receive an email when your credit has been processed. Please allow up to two billing cycles for the return credit to appear on your credit card statement.

BACK TO TOP



What items cannot be returned?
  • Personalized and dyed items are final sale, no returns, no exchanges.
  • Outlet items are final sale, no returns, no exchanges. See our Outlet FAQ.
  • Perishables, earrings, and personal care items are final sale, no returns, no exchanges.

Defective, Damaged or Mis-shipped Items
For defective, damaged or mis-shipped items (item shipped was not item ordered), you will receive a refund for the purchase price plus shipping and handling fees.

Conditions for Return and Credit
Returned merchandise must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.
  • Dresses and Accessories - Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the tags intact and still attached. If the product is defective, please provide a detailed explanation in the return package.
  • Books - Must be in their original condition.

BACK TO TOP



Do you have retail stores internationally?

We have retail stores in Canada (www.davidsbridal.ca) and the UK (www.davidsbridal.co.uk). To learn more, visit our Canada and UK websites or see our International Locations.

BACK TO TOP



How do I find international pricing?

David's Bridal international retail prices, promotions, and product may vary by country. To shop online, click on the "Change Region" link in the footer, select Country and Currency then click "Proceed to Home Page." International shoppers who visit davidsbridal.com will see items available for online international purchase shown in their selected currency. The total international purchase price including additional charges for shipping, duty and taxes will be reflected during checkout. Items not eligible for international purchase online are displayed in US dollars and reflect US retail prices - please keep in mind retail prices may vary by country.

BACK TO TOP