| INTERNATIONAL ORDERS FAQ
Can my order be delivered internationally? David's Bridal is pleased to provide our international shoppers with the customer experience they have been waiting for, through a partnership with FiftyOne. We currently support foreign currencies, guaranteed order totals and international shipments for the following countries, with support for more countries in the future.
BACK TO TOP How will I know how much my order will cost? Just add items to your Shopping Bag and click Checkout. During checkout your total costs will calculate and guarantee the lowest possible order total in your preferred currency, including all shipping costs from the U.S. to your selected international destination, and any applicable duties, taxes, and VAT as determined by the destination customs authority. Exchange rates are checked and adjusted multiple times during a 24 hour period, so if you leave your Shopping Bag and return later to complete your transaction, the order total may change if the rate of exchange has changed. BACK TO TOP Are there any additional costs that will be due upon receipt of my order? No. When you checkout, you will be provided with a guaranteed order total in your preferred currency and can place your order with certainty. The order total presented will be the exact amount that you will be billed. There will never be any additional surprise costs billed upon delivery or due as C.O.D. charges. BACK TO TOP What currencies do you accept? Currently, we support billing in CAD, EUR, GBP and USD with potentially more currencies coming online in the future. BACK TO TOP I live in the U.S., can I ship an order internationally but pay in USD? Yes, we support international shipping from the U.S. You will receive a guaranteed order total when you select shipping to the international destination. The order must be paid in USD using a U.S. credit card. BACK TO TOP I don't live in the U.S., but would like to ship a package there. Can I? Yes, you can shop on the David's Bridal site and use our domestic shipping option. When you enter the site, click "Shop U.S." on the bottom footer navigation, and the site will changed to the U.S. shipping site. Your currency will not be converted - it will remain in U.S. dollars (USD). Your shopping cart total will also remain in USD. Choose your domestic shipping method- Standard, Next Day or Express delivery- and click the "check out" button. You can use any supported credit card to complete your transaction. BACK TO TOP What payment options do you accept? Currently, we accept Visa and MasterCard payments. BACK TO TOP What are my international delivery times?
BACK TO TOP How much does international shipping cost? International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items you are purchasing, the weight of the items and the destination country postal code. International shipping will be calculated and guaranteed during checkout based on the items you are purchasing and your shipping destination. BACK TO TOP When am I billed? Your credit card will be billed at the time your parcel(s) leave the U.S. BACK TO TOP How much duty, customs tariffs, VAT and/or taxes are charged on international orders? Duty, customs tariffs and VAT are set by the destination country and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that FiftyOne supports. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined and guaranteed by FiftyOne within the Global Checkout. BACK TO TOP Are there any items that cannot ship to my country because they are restricted? Due to size and customs restrictions some items available for sale in the U.S. are not available for international shipment; consequently you may see items on our site that note "This product is not eligible for international delivery", these items may not be purchased or shipped to international customers. During checkout we may remove an item from your shopping bag if we cannot fulfill that item to the specified shipping destination. If there are any items that cannot be exported from the U.S. and/or imported into your destination country selection, our partner FiftyOne will notify you during the Global Checkout process. BACK TO TOP How will the purchase appear on my credit card statement? Your credit card will be billed by FiftyOne and your credit card statement will read "51*DAVIDS BRIDAL" where 51 denotes the FiftyOne network. BACK TO TOP Who will I contact if I have questions relating to my order after I have made a purchase? Please contact us at InternationalCustomerService@dbi.com and we will gladly assist you with any questions relating to your international order. To expedite your request please include: Your Name Your Order Number The items in your order Please phrase your comment or question in English. BACK TO TOP What is your return policy for international orders? We want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our return policy below to determine if any special conditions apply. If for any reason you are not satisfied with your purchase, please contact us to request a Return Merchandise Authorization Number (RMA#). Send an email within 14 calendar days of receipt of your package to: internationalcustomerservice@dbi.com. Please include the following information in your email: Name Address Order number The item number(s) and reason for return Please phrase this email in English. We will provide you with an email that contains information on where returns should be shipped, and the amount you will be refunded. And the return package instructions. Our partner FiftyOne will provide you with a refund of the original eligible merchandise price and any duties, taxes and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order. Shipping and handling fees will not be refunded. You will pay for shipping the returned item(s) to an international hub. Additional shipping and handling fees will apply to ship the return back to the U.S.; these charges will be deducted from the return amount. Returns will not be accepted without an RMA #. RMA Numbers will expire 14 calendar days after you receive your return Merchandise Authorization email. The item will not be accepted if it is returned after that time. Your RMA confirmation will include the address where you should ship your return. To ensure your return is quickly processed, we ask you to do the following:
For your protection, please send your return prepaid via a shipping carrier that offers parcel tracking such as Federal Express, DHL or UPS. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-trackable method. Credits are processed upon verification of the return. You will receive an email when your credit has been processed. Please allow up to two billing cycles for the return credit to appear on your credit card statement. BACK TO TOP What items cannot be returned?
Defective, Damaged or Mis-shipped Items For defective, damaged or mis-shipped items (item shipped was not item ordered), you will receive a refund for the purchase price plus shipping and handling fees. Conditions for Return and Credit Returned merchandise must be in new condition. If you are returning a product listed below, please check to make sure your return meets the conditions described.
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