hello, beautiful!how can we help you?
Here, you'll find answers to frequently asked questions about shopping in stores and ordering online.
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handy information
returns & exchanges
- What items can I return or exchange?
- How do I exchange items purchased online?
- Can I change my order?
- How long do I have to make an online return or exchange?
- How long do I have to return items purchased in a store?
- How long do I have to exchange items purchased in a store?
- Can I receive store credit for an online return?
- When will I receive my return refund?
- What do I do if I receive a defective, damaged, or incorrect item?
- What happens if I return an item financed with Affirm?
- Where can I find my Return Request Number?
- How much does it cost to use a prepaid label for returns?
returns & exchanges
your order
your account
- How do I add styles to my favorites?
- How do I access my favorites?
- Can I access the dresses I selected in-store in my favorites list?
- How can I update my personal information in my David's Bridal account?
- How do I reset my David's Bridal account password?
- How do I unsubscribe from email?
- How do I unsubscribe from text?
your account
our stores
ways to pay
- Does David's Bridal offer special financing or layaway plans?
- What credit cards or forms of payment does David's Bridal accept in stores and online?
- How do I pay my David's Bridal Credit Card online?
- Can I use store credit as payment?
- I have a gift card. Can I still use it?
- Can I still purchase a gift card?
- How do I pay for my made to order item(s)?
ways to pay
ways to save
as you shop
- What size wedding dresses are available?
- What size bridesmaid dresses are available?
- How far in advance should I order my wedding dress?
- Does David's Bridal have more dresses online or in stores?
- Does David's Bridal sell shoes and accessories in stores?
- How far in advance should I order bridesmaid dresses?
- Can you buy David's Bridal wedding dresses and bridesmaid dresses off the rack?
- What is "made to order"?
- How do I find my size?
- What is your policy on pricing and availability?
- What’s your policy on errors and omissions?
as you shop
about us
planning tools
- How do I take the wedding dress quiz?
- How do I create a free wedding registry?
- How do I edit/add/delete tasks on my wedding checklist?
- How do I invite a collaborator to my wedding checklist?
- How do I filter my wedding checklist?
- How do I update my email preferences for my wedding checklist?
- How do I create a free wedding website?
- How do I create a vision board?
planning tools
diamond loyalty
- What is Diamond Loyalty Program?
- What's my loyalty number?
- How are points calculated, and how can I check my Diamond status?
- How do I share with family and friends?
- I forgot to add my loyalty number at checkout, can I add it to a previous purchase now?
- Are international customers eligible for the program?
- How do I cancel my membership?
- How are points calculated for layaway payments?
- How many times can offers be redeemed?
- How do I book my getaway and/or experiences?
- Why do I have to enter a credit card to get my free tote?
- What are the terms of service of the program?
- How do I reach different levels within Diamond Loyalty Program?
diamond loyalty
international shipping
- Can my order ship internationally?
- Do you ship to my country?
- Are there any additional costs for international orders?
- How much will my order cost?
- How long does international delivery take?
- What are my payment options?
- How do I place an order if my billing address is international but I want to ship to the U.S.?
- What is the charging process for international orders?
- How much duty, customs tariffs, VAT and/or taxes are charged on international orders?
- Are there any items that cannot ship to my country?
- What items cannot be returned?
- What if I received a damaged, defective or incorrect item?
- How do I make my return?
international shipping
alterations
- What is David's Bridal's alterations policy?
- Why should I have my wedding dress and other garments altered at David’s Bridal?
- How long do alterations take?
- How can I personalize my dress?
- What happens at the first fitting?
- What should I bring to my fittings?
- Who should I bring to my fitting?
- How much will alterations cost?
- What about pressing?