Online Returns

We hope you love your purchase, but if you'd like to return an item, just follow the steps below. Need help? Call 1-844-400-3222 or email dbcustomerservice@dbi.com.

  • Our Return Policy

    Items purchased online must be shipped back to us and cannot be returned to a store.

    Please note: all returns must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair; merchandise must be in its original packaging with all tags attached.

    Merchandise must be in its original packaging with all tags attached. Once any tag has been removed, an item cannot be returned.

    Items not eligible for returns:

    • Special order items—if your order is delayed beyond the original expected delivery date, you may cancel your special order
    • Personalized and dyed items
    • Perishables, swimsuits, and personal care items
    • Final sale items
    • Items with any tags removed
  • How to Make a Return

    Our return process requires you to return items to us within 28 days.

    Step 1:

    Obtain your RMA

    Step 2:

    Pack it up

    Step 3:

    Send it off

    Step 1: Obtain your RMA

    Request a return merchandise authorization (RMA) number within 14 days of receiving your order.

    • 1. Go to Order Status and enter your order number and email. You can find your order number in your confirmation and shipping emails or on your packing slip.
    • 2. Click on the order, then select Request Return next to the item you want to return in the Estimated Delivery column.
    • 3. You will receive an email with details about your return, including your RMA number and next steps or instructions to contact customer service.

    Your RMA number expires 14 days after the date it was created, so be sure we receive your return within that time frame.

    Step 2: Pack it up

    You'll receive an email with your RMA number and the address where you should ship your return. Please write the RMA number on the outside of the box.

    Step 3: Send it off

    Mail your return using a trackable shipping service, such as registered USPS, FedEx, or UPS, and be sure to keep your receipt and tracking information. We cannot guarantee refunds for returns sent using an untracked method.

    As a reminder, ship your item to us within 14 days of creating your RMA.

    Refund processing

    We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed.

    Please allow up to two billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—shipping and handling fees will not be refunded.

    If an item is returned in unacceptable condition, we will send it back to you and no refund will be issued.

    Have a question? Call 1-844-400-3222 or email dbcustomerservice@dbi.com.

  • Exchanges

  • Defective, Damaged or Incorrect Items

  • Online Changes & Cancellations

  • Store Merchandise Return Policy